At LuxuryWatchesPlus.com, we want you to clearly understand our return, exchange, and refund process before placing an order. Please read the following policy carefully.
Return requests must be submitted within 9 days after the order has been confirmed as delivered.
If the return is approved, the watch must be returned in its original condition, with its packaging and accessories (if applicable).
Unauthorized modifications, intentional damage, missing parts, or products that do not meet the applicable return requirements may not qualify for a return.
If you believe your order is damaged, defective, or does not match the item ordered, please contact our customer support team as soon as possible.
Please provide your order number together with clear photos or videos showing the issue. This will help our team understand the problem before determining an appropriate solution.
Before returning any product, please contact us first and provide your order details and the reason for the return.
Please do not return the product before receiving return instructions from our customer service team.
Applicable return shipping costs will depend on the reason for the return and the terms of the order.
Customers should follow the return instructions provided by our customer service team. We recommend using a trackable shipping service when returning an approved product.
Returned products will be inspected after they arrive at the designated return location.
The inspection may include checking the condition of the watch, packaging, accessories, visible damage, modifications, and the issue originally reported by the customer.
If a refund request is approved after inspection, we will notify the customer after the returned product has been reviewed.
Refund processing time and refund method depend on the original payment method and the applicable payment provider.
Banks and payment service providers may require additional processing time before the completed refund appears in the customer's account.
For confirmed product issues, available solutions may include an exchange, replacement, repair, refund, or another solution agreed upon with the customer.
The available solution will depend on the specific circumstances of the order and the condition of the product.
If a product does not meet the applicable return conditions, has been modified without authorization, is missing necessary components, or the reported issue does not match the condition of the returned product, the return request may be refused.
Please review the applicable return restrictions before purchasing.
If you need to cancel an order, please contact us as soon as possible.
Once an order has entered processing, preparation, or shipping, cancellation may no longer be possible and the applicable return procedure may need to be followed.
If you have any questions about returns, refunds, exchanges, or this policy, please contact us using the information below.
Hong Kong
Room 1802, 18/F, Capital Centre,
151 Gloucester Road, Wan Chai,
Hong Kong
Email: xiaoxiaochen88c@gmail.com
Phone: +86 19128666244